Six Sigma Training Agenda

REGISTRATION/CHECK-IN   7:30 - 8:00 am

SESSION 1    8:00 - 11:45 am

  1. Introduction - Ice Breaker
  2. What is Six Sigma
  3. Define Phase
    1. Problem Statements Activity
    2. What is a SMART Goal
    3. SMART Goal Activity
    4. Writing a complete problem statement activity
  4. Process Simulation Activity - MD Office
  5. Debriefing and Problem Statement Creation based on simulation
  6. Process Mapping
    1. High level process map activity
    2. Detailed process map activity
  7. What is a Cause and Effect Diagram
    1. Complete Cause and Effect Diagram for MD Office Simulation

LUNCH BREAK    11:45 - 1:00 pm

SESSION 2    1:00 - 5:00 pm

  1. Improve Phase - Brainstorming
    1. Identify problems and solutions
    2. Control or No Control Chart
  2. Standard Operating Procedure
    1. Review the current procedure
    2. Re-write procedure including solutions from brainstorming
  3. Poke-Yoke - Mistake Proofing
    1. Analyze new standard operating procedure evaluation for potential problems
    2. Re-write standard operating procedure
  4. Process Simulation Activity - MD Office
  5. Debriefing - Assess improvements to standard operating procedure
  6. Six Sigma Review
  7. Question and Answers